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Talixo

Customer Care Agent

Operations – Berlin, Berlin
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level

Who We Are

Talixo provides taxi and limousine transfers for travellers in over 100 countries worldwide - Fortune 500 companies, Travel Agencies and Online Platforms automate their booking process with our technology.

We help small fleet partners in busy Mumbai, arrange taxi rides for travellers in far-away Argentina and assist our corporate clients navigating through the Manhattan city jungle... and we are just getting started.

When it comes to Operations, we believe that excellent customer service makes all the difference. At Talixo we are living a culture that fosters personal development and we make mutual appreciation a cornerstone of our work. You will be working in a very international and diverse team together with fellow colleagues from Greece, South Africa, the United States, Germany, France and Italy - quite a mix, which makes working in our team very special!

Responsibilities we will trust you with

More than just a typical customer service job:

  • You will be pulling the strings behind Talixo’s daily operations taking over responsibility for fleet disposition and monitoring of our live system.
  • You will be working closely with our Fleet and Sales Departments to ensure our services run smoothly on a daily basis.
  • You will be communicating with our customers and fleet partners around the globe via phone and e-mail answering their incoming inquiries and requests.

What are we looking for

We do not believe that great candidates are shaped by their formal qualification - we rather make mindset and attitude the central pillars of our hiring process. If you love interacting with people across the globe, have a service centered mindset and a passion for steering operations with our state-of-the-art disposition tool, you are the ideal candidate for us.

Must-haves:

  • You have very good verbal and written communication skills in both German and English.
  • You know that a smile and just the right level of decisiveness are the recipe for success.
  • You are willing to take on new challenges.
  • You are enthusiastic about delivering an amazing experience for our customers.
  • You know that teamwork is dreamwork.
  • You are comfortable working rotating shifts.

Nice-to-have:

  • You are fluent in any other language than German and English.
  • You have previously worked in a customer service centered role.
  • You are passionate about Tech and Transportation.

What Talixo offers

  • a whole different notion of customer service – we are hands-on operations and work with us is far from boring,
  • competitive salary above market rate,
  • very international team of passionate people who love what they do,
  • opportunity to grow and develop your skills,
  • flexible vacation policy,
  • office perks: fresh fruits, soft drinks, coffee,
  • vouchers for Talixo rides!
Thank You
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  • Location
    Berlin, Berlin
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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